Cognitive dissonance is when your positive view of yourself is contradicted by other people. Theorists suggest certain ways in which an individual may cope, which Gergen and Gergen call self-maintenence strategies:
- Belittle the evidence
- Associate others who think like you do
- Turn the negative into positive
- Disbelieve
- Form a low opinion of the other person
- Self-handicap or opt-out.
The Pygmalion Effect or Self-fulfilling Prophecy suggests that we adapt our behaviour to fulfil the expectations of others. For example, non-smokers who hang around with a group that do smoke may alter their behaviour to 'fit in' with the crowd and be seen as an equal.
Brown and Levison suggest the concept of positive face needs, in that we consistenly seek the approval of others in our interactions through a number of different strategies:
- Paying attention
- Seeking agreement (true topics)
- Pretend agreement (white lies, hedging)
- Use humour
- Use appropriate dress terms compliments
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